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Privacy policy

Places for People is made up of more than 20 specialist companies, each working to build sustainable communities for all. We pride ourselves on our individual expertise and our ability to collaborate across the Group to provide an unrivalled end-to-end placemaking service. 

Our principal address is 80 Cheapside, London EC2V 6EE.

Each company within the Places for People Group that handles personal data is registered as a Data Controller. Each Data Controller publishes and maintains privacy policies relevant to the processing that it carries out. You can find links to Data Controller Privacy Policies on each company's website.

Places for People Group respect individuals' rights to privacy and to the protection of personal information. The purpose of this privacy policy is to explain how we collect and use personal information in connection with our business.

We may update our privacy policy from time to time. We would encourage you to visit our website regularly to stay informed of the purposes for which we process your information and your rights to control how we process it.

Places for People Group believes that the responsible use of personal information collected on this website is critical to its business objectives and reputation. As part of our commitment to privacy, we have adopted this online privacy statement. The extent and type of personal information we hold and use concerning you depends on the information you provide to any of the Group companies that act as Data Controllers.

We only use your personal information to respond to your requests and to provide you with information about Places for People Group services, unless we obtain your permission to use your personal information for other purposes.

This website may contain links to other websites that are outside the control of Places for People and are not covered by this privacy policy. The privacy policy of these other sites may differ from this one and you are advised to always read the privacy policy before you provide any personal information.

Where can I get advice?

We have a Data Protection Officer who makes sure we respect your rights and follow the law. If you have any concerns or questions about how we look after your personal information, please contact the Group Data Protection Officer at data.protection@placesforpeople.co.uk

Why do we need to collect and store personal data?

Places for People will process (i.e. collect, store and use) the information you provide in a manner that is compatible with Data Protection Legislation. Wherever possible, we will seek your direct consent at the time that the information is provided, for example on housing application forms or when signing your tenancy agreement.

When you provide the information you will be told what it will be used for and with whom it will be shared. However, you need to be aware that Places for People is required periodically to share your information with other agencies to help reduce crime or investigate fraud.

Once your service has been delivered and our agreement ended, your information will be retained for a specified period to enable any further related services to be delivered to you or to allow you or Places for People to deal with any follow up actions. The information will then be destroyed in a controlled manner. The retention of this information will be in accordance with the Places for People Retention Policy. Please visit the Data Controller Privacy Policy of the relevant Group company for more information.

Joined-up services: sharing across the Places for People Group

Places for People Group is a group of companies that share various operations and business processes.  We may share your personal data with a shared service Group function in order to fulfil our contractual obligations to you, or because it is in our legitimate interests to do so (for example, whilst we deliver a service to you, the delivery of that service might be fulfilled by another member of our Group via shared services). 

Sharing with organisations providing services to us

We engage various third parties to provide services to us for specific functions in order to fulfil our contractual obligations to you, and this may mean that it is in our legitimate interests to share your personal data with them because we may not have the capabilities to provide those services independently.  In each case, we will ensure that these third parties are only allowed to use your personal data in order to provide the relevant services to us.  We will always make sure that we use organisations that we trust to look after your personal data appropriately and as required by applicable laws. 

Some examples of these third parties will include but not be limited to: credit references services, debt management services, website management, information technology and related infrastructure provision, customer service, e-mail service providers for sending transactional and marketing emails and auditing.

Sharing data in connection with changes to our Group structure or the ownership of our business

All customer data held by us is considered our property. If there are changes to our Group structure or if our ownership changes, we may need to disclose your personal data to the new owners or operators as part of that process. We will always tell you before this transfer of data occurs.

Sharing data to comply with laws

There may be scenarios where we are subject to a legal obligation to disclose or share your personal data, such as with law enforcement agencies or public authorities in order to prevent or detect crime. 

Wherever possible your consent will be obtained at the time the information is collected, for example on your housing application form or when signing your tenancy agreement.

Security of your personal data

We take the security of your data very seriously.  We have implemented various strategies, controls and measures to keep your data secure and we keep these measures under close review.  In addition, we ensure that any payment transactions will be encrypted using SSL technology, and that all payment card data is protected according to industry approved security controls (the Payment Card Industry Data Security Standard).   

There are ways that you can help – for example, where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or any of our apps, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Your rights and how to contact us

The law gives you a number of rights in relation to your personal data and our use of it.  You have the right:

  • to ask us not to use your personal data for direct marketing purposes;
  • to ask to see what personal data we hold about you and to find out about the way that we process the data (and in some circumstances, you can ask us to provide a copy to a third party);
  • to ask us to correct or update any personal data which is inaccurate;
  • to ask for personal data to be deleted in some (but not all) circumstances where there is no good reason for us to continue to use it;
  • to ask us to temporarily stop using your data if you don't believe that we have a right to use it, or to stop us from using your personal data where there is no good reason for us to continue to use it; and
  • not to be subject to decisions made solely on the basis of 'automated processing' (i.e. the right not to be subject to decisions made solely by algorithms or computers without input from a human) in certain circumstances.

If, at any time, you would like to exercise any of the rights listed above, or if you have any queries or concerns about the way that we use your personal data (or any questions about this privacy policy), you can contact us by email at data.protection@placesforpeople.co.uk  or write to our Group Data Protection Officer at:

Places for People Group
Data Protection Officer
South Rings Business Park
18 Craven Drive
Bamber Bridge
Preston
PR5 6BZ

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